If a question goes unanswered for N minutes (5 or 10?), then all mentors should be notified (as opposed to just "matched" mentors). This should continue until the question is answered. The main point of this is that a question should never simply be forgotten.
If a question goes unanswered for N minutes (5 or 10?), then all mentors should be notified (as opposed to just "matched" mentors). This should continue until the question is answered. The main point of this is that a question should never simply be forgotten.